TERMS AND CONDITIONS – BOOK AN APPOINTMENT

DESCRIPTION OF SERVICES

All visitors to our Website should adhere to the following terms and conditions. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ACCEPT THEM IN FULL, AS THEY MAY BE MODIFIED BY SEHGAL NEO HOSPITAL (for purposes of these terms and conditions the term "SNH") FROM TIME-TO-TIME AND POSTED ON THIS WEBSITE.

APPLICABILITY:

These website terms and condition are applicable to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or through its hyperlink(s) and authorized third party websites.

INFORMATION PROVIDED BY YOU:

◦ We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include patient’s details and card holder’s name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.

◦ You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, misleading, inaccurate, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, SNH holds right to cancel the appointment/ transaction and refund/stop the payment.

◦ All information provided by you should be true, complete and accurate but not misleading or deceptive;

◦ To receive the confirmation alert or updates of the appointment booking, kindly provide your correct contact number and email ID. By providing the said information, you hereby authorise SNH to contact you via telephonic calls, SMS, WhatsApp and/ or electronic mail, in respect of the appointments booked by you and for providing the information about the services provided by SNH, to you.

◦ The consultation time provided is indicative and actual consultation time may vary.

◦ One Time registration charges are Rs.100 is applicable for new patients only.

◦ Complete details of ‘New’ patient should be filled accurately and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you expressly permit SNH to use the data provided by you for the said purpose.

◦ The appointment slot will be released in case of late arrival of the patient and the patient will be treated as a walk-in patient and consultation should be subject to availability of time with the respective doctor.

◦ We may use the Internet address to identify any fraudulent transaction.

◦ If you do not wish to provide us with the required information, kindly click on exit button to exit the appointment booking application.

 

DISCLAIMER OF WARRANTIES

All information available on this Website, (the “Information”) is provided on the condition that the user will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision or any loss or damage in reliance hereof.

The Information does not constitute an invitation or recommendation to take medical services from SNH nor is such Information is a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. SNH urges the users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.

All information on the site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall SNH be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a Hyper-link site and any third party are subject to the terms and conditions of the legal notices contained therein.

 

LIMITATION OF LIABILITY FOR USE OF THE SITE

The information available on the Website could include inaccuracies or typographic errors. SNH specifically disclaims any liability for such inaccuracies or errors. SNH does not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the Website. SNH may change the information on the Website at any time without notice or may make improvements or changes to the website at any time.

You agree and undertake that SNH, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this website or a Hyper-link site or a third party site, or with delay or inability to use the website or a Hyper-link site, even if SNH is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user's equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labour problems or any force majeure. SNH cannot and does not guarantee continuous, uninterrupted or secure access to the Website.

You are informed that use of internet may be susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. SNH shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. SNH shall not be responsible for the same.

SNH shall not be responsible for any such failed transaction, where the bank account of the user of the Website is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such user should connect with his/her banker for any such failed transactions and the user of Website absolves SNH of any liability, whatsoever, on this account.

DATA PROTECTION

• SNH may use "Cookies" for storing visitor preferences, profiling visitors and tracking visitor behaviour on this Website. Cookies are small data files that a Website stores on computer. By visiting this Website, you acknowledge, accept and expressly authorize SNH for the placement of Cookies on your computer.

• SNH shall take all reasonable precautions to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the Website.

• All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible to evaluate your treatment expenses. However, SNH reserves the right to perform statistical analyses on your personal data and information. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, SNH shall be entitled to share the same on receipt of a written notice in this regard.

• Certain services on the Website may require authentication procedures and enable you to access such services by using a user ID and password. SNH shall take reasonable care to ensure the security and to prevent unauthorized access to the services, which are part of the Website, however you will be the sole and exclusive owner of user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, SNH may, at its discretion, require you to adopt such other means of authentication.

• You are cautioned that use of cyber-cafe/shared computer for payment transaction at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.

GATEWAY SECURITY

• We wish to make your payment process a secure and convenient experience, and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.

• We use all reasonable endeavors to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavors breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.

• You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs, and maintaining all appropriate security measures.

• You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.

• SNH may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the website. You should regularly review the Terms & Conditions on the website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

PAYMENT

When SNH receives a transaction instruction from you in respect of any services or products on the Website, through appropriate mode, SNH will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third party site. SNH shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

PAYMENT GATEWAY & METHODS:

SNH online payments are redirected to the service provider for processing and then return back to our site.

• Accepted Credit Cards: We currently accept the use of the following credit cards for payment through our Online Payment Facility:

◦ Visa.

◦ MasterCard

◦ Maestro

◦ Amex

• Select Debit Cards

• Net Banking

◦ On clicking "Make Payment", your payment will be processed and on successful completion of the transaction, a Transaction ID will be provided to you. This is the confirmation id of your payment.

◦ We do not consider that a payment has been made until a transaction number is issued. If you do not receive a transaction number, you should process your payment again or make your payment by another means.

◦ If you do not receive a transaction number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. SNH will not be responsible for losses (monetary or otherwise) if you assume that payment was not made because you failed to receive confirmation

 

. Confirmation/ Evidence of Transaction:

SMS confirmation - Your booking confirmation will be sent via SMS to the mobile number given by you at the time of booking. The SMS details need to be shown at the OPD/billing counter to get the services.

In respect of any transactions permitted by SNH via its Website from time to time, SNH's own records of such transactions, maintained through computer systems or otherwise, including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions and shall be accepted as conclusive evidence and binding on you for all purposes.

IMPORTANT

• If you are unable to make your appointment time, SNH may attempt to contact you, using the information provided at the time of booking. If SNH is unable to reach you after its initial attempt, SNH may entertain another walk in /next appointee patient.

• You will need to produce the Invoice / SMS received at the time of the booking at the OPD billing Counter.

PRICING AND OTHER ERRORS

• If the amount you pay for an appointment varies from the actual services charge because of change in price or you are able to book an appointment before the scheduled OPD date or you are able to book an appointment that was not supposed to have been released for booking, then; SNH will have the right to cancel that appointment and refund you the amount that you have paid. This will apply regardless of human error or a transactional malfunction of this website.

RESCHEDULING, CANCELLATION & REFUND POLICY

RESCHEDULING

• For all online paid appointments for consultation, rescheduling such appointment can be done. For which a request mail need to send to info@sehgalnh.co.in with preferred date and time at least 6 hours prior to the appointment time.

• Rescheduling will be allowed only once.

 

CANCELLATIONS:

• Cancellation by the Customer-

◦ For any online paid appointments, if cancellation is required, the request mail to send on to info@sehgalnh.co.in with the reason.

• If the cancellation mail is received 6 hours prior to the scheduled appointment time, full amount will be refunded

• If the cancellation mail is received less than 6 hours of the scheduled appointment time, amount will be refunded after 20% deduction

• No refunds / cancellation requests shall be entertained past the scheduled appointment time

◦ For any online paid appointments, where services were not availed at the appointed time despite invoices being generated against such online appointment booking, you should cancel such invoice for claiming a refund at the hospital counter physically

. • Cancellation by SNH –

Occasionally, OPDs or appointments are cancelled or postponed by the Doctor/ SNH. Should this occur, we will attempt to contact you and refund the amount as per the policy of the SNH. You may book new appointment as per your convenience or visit www.sehgalneohospital.com for new booking on the Website.

REFUNDS:

◦ Upon receipt of a valid cancelation of the appointment as stated above, we will refund the money the way the payment was received. If the payment was by Credit/ Debit Card or Net-Banking, we will refund through the Credit/Debit Card or Net-Banking account. Typically refunds are processed in 3 working days after receiving such refund claims. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account as that is managed by the Cardholder's issuing bank.

◦ You will be provided with refund reference number for further communication with your bank.

◦ No refunds / cancellation requests shall be entertained in case of payment against bills / Services received.

◦ Under no circumstances, cash will be refunded against any cancellation.

IMPORTANT

• If you are unable to make your appointment, then you should cancel the appointment by calling the SNH call centre.

• Cancellation through mail or call centre is allowed for all the bookings until the time of appointment or as specified above.

GENERAL TERMS AND CONDITIONS

• Unauthorized use of any materials contained on this Website may violate the laws of intellectual property rights, the laws of privacy and publicity, and other applicable laws. You alone are responsible for your actions. As such, you shall indemnify and hold SNH, its officers, directors, employees, affiliates, agents, and licensors harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from any claim or demand (including third party claims or demand) for violation caused by your actions or access, or, misuse of your user ID and password during use of the Website or any non-compliance with the Terms hereof or any unauthorized use of this Website by you or someone using your computer.

• SNH may change the Terms set out above from time to time. By browsing this Website, you are accepting that you are bound by the current Terms and we urge you to check these each time you revisit the Website.

• SNH may change the format and Information of this Website at any time. We reserve the right to add to or supersede certain provisions of these Terms with other provisions and reserve the right to revise the Terms at any time, at our sole discretion and without any prior notice. At no given time can we guarantee the information to be up to date. Users are deemed to be apprised of and bound by any changes to these Terms.

• SNH prohibits unauthorized hypertext links and caching to the Website and reserves the right to disable any unauthorized links, third party links and disclaims any responsibility for information available on any other internet sites linked to the Website without due authorization.

• SNH may suspend the operation of this Website for support or maintenance work, in order to update the Information or for any other reason.

• By visiting this Website, you agree to permit SNH to communicate with you, from time to time, about our products and services, unless you decide to unsubscribe from receipt of such communications by following instructions stated therein. This may involve interruption of or stoppage linked services.

• SNH shall not be liable if any transaction does not materialize or may not be completed or for any failure on its part to perform any of its obligations in respect of any products, policies or services, if the same is prevented, hindered or delayed by a Force Majeure Event. In such case its obligations shall be suspended for so long as the Force Majeure Event continues. For the purpose of this Website, a “Force Majeure Event” means any event due to any cause beyond the reasonable control of the SNH, including without limitations, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, faults or failures in telecommunication, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, computer hacking, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, unauthorized access to computer data and storage devices, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, etc.

FORWARD LOOKING INFORMATION

Certain information on this Website may contain forward-looking statements, which are subject to risks and uncertainties. Users are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The expressions "believe", "expect", "intend", "aim", "will" or similar expressions are intended to identify forward-looking statements. SNH undertakes no obligation to update or revise any forward-looking statements.

 

PRESS RELEASES

All press releases and other materials contained on the Website are, to the best of SNH’s knowledge, timely and accurate when issued. However, the passage of time can render information stale, and you should not rely on the continued accuracy of any such material beyond the date of issuance. SNH has no responsibility to update any information contained in any such material. All viewers should carefully check the dates of issuance of the material contained in the Website.

 

VIOLATIONS OF RULES AND REGULATIONS

SNH reserves the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from or to a particular Internet address to the Website.

JURISDICTION AND GOVERNING LAW

The use of this Website by any one is subject to its terms and conditions, applicable Indian laws and government notifications, rules, regulations and guidelines issued by the Insurance Regulatory and Development Authority and other regulatory, governmental, and/or statutory bodies. Users of this Website agree to submit to the exclusive jurisdiction of India at Delhi courts alone in respect hereof.

Note: - If you disagree with the above mentioned Terms and Conditions or would like not to give us the necessary information, please do not proceed for payment and exit the online registration and appointment application.

For any assistance/queries, please contact us on 011-45565656 or email us at info@sehgalnh.co.in