Admission Policy

Admission in the hospital is done through Casualty and OPD for patients.

• Through Casualty (Emergency  Patients)

  • Patient reports to Casualty

  • Seen by Casualty Medical Officer / Specialist

  • If needs to be admitted, bed availability is confirmed from admissions team

  • If bed is likely to be available shortly, the patient is made to wait in Casualty under supervision of the doctors.

  • On availability of the bed, patient is shifted/ admitted to the available room.

  • If there is no availability of the bed, patient is appropriately referred to other hospitals.

• Through OPD (Stable Patients who have been attended to in OPD by a consultant)

There is no system of confirmed booking, however, a tentative booking note is maintained. The patient / attendant is asked to confirm the availability of the booking before coming to the hospital.

• Patient advised admission in OPD have to  be admitted subject to availability of desired bed category after completing due formalities at Admission desk.

• On-line booking for admissions is not done

Pre-Admission

• We encourage you to pre-register with us as early as possible to ensure admission without any complications.

• Pre-registration can be done in person at our 24-hours Admission desk located in the A wing of the Hospital.

• For patients covered under medical insurance, it is mandatory to get an approval for cashless facility from the TPA before the patient gets admitted. However, if the patient gets admitted in emergency, then the approval for cashless facility must be produced before the discharge. We will facilitate your request with the TPA & try to procure the approval from TPA before discharge but the prime responsibility remains with the Patients only.

At the time of Admission

• Kindly Bring the Following Documents At The Time Of Admission

  • Cashless/Corporate Patients :

    • Identity proof

    • TPA Card

    • MRD/UHID Number, if already issued to you

    • Record of previous Investigations and prescription

  • Cash Patients :

    • Identity proof

    • MRD/UHID Number, if already issued to you

    • Record of previous Investigations and prescription

• Planned admission for Day Surgery or Elective Surgery has to be completed two hours before the surgery commences or as advised by your doctor.

• In order to avoid unnecessary delays, please be punctual so that the admission procedures and tests, if required, can be completed in time.

• Please choose the room category carefully; charges will be applicable according to the room type.

Choice of Accommodation

• Suite Room/LDR

• Deluxe Premium

• Deluxe Room

• Single Room

• Semi-Private (Two Bed)

• Semi-Private (Four Bed)

• Economy (General Ward)

• Intensive Care Unit (ICU)

• Pediatric Intensive Care Unit (PICU)

• Neonatal Intensive Care Unit (NICU) (Upto Level 3)

Advance Policy for Admissions

• For planned admissions 100% of the estimate.

• For emergency admissions 80% of the estimate 

• For patient availing insurance facility, advance will be taken wherein the patient walks in without an authorization letter from the TPA.  Even in case of authorization letter nominal deposits can be asked to recover non-payable items. Unutilized amount, if any, will be refunded at the time of discharge.

• When a patient is to be admitted and the desired category of bed is not available, the patient may opt for the next available category bed & would be charged as per the category of room chosen.

• Booking Amount by Bed Categories:

• Booking amount shall only be adjusted in the final bill.

During Stay in the Hospital (Admission)

General Guidelines for Billing

• The bed/room tariff billing cycle is calculated on a 24-hours basis from 12 noon of the date of admission.

• A grace period of 2 hours is permitted at the time of discharge. The billing will stop on intimation from the ward even though the patient has to stay till the clearance is received from the TPA / paying authorities in cases of patients holding health insurance.

• 8 hours of stay will be treated as Half Day.

• When the patient is shifted to ICU or for a surgery/procedure, the room will be vacated. However, if the patient’s relatives wish to retain the room (subject to availability of room), the normal room charges and food services will be levied as the room category.

Estimation of Hospital Bills : Our staff will generate an estimation of your hospital charges during admission. The estimation does not include doctor’s professional fees, cases with complications and charges for any procedure not specified at the time of admission. Therefore, we seek your understanding of the fact that in some cases the actual amount may vary from the estimate given.